Terms of Use

1. Agreement to these terms

These Terms of Use ("Terms") are a legal agreement between you and OpenVIP ("OpenVIP," "we," "us") governing your use of the OpenVIP mobile app, website, and related services (the "Service"). By downloading or using the Service, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Service.

2. The Service & your license

OpenVIP is an open-house check-in and lead-management tool for real estate professionals. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the app on Apple devices you own or control, for your real estate business.

3. Eligibility & accounts

You must be at least 18 and use the Service for legitimate real estate business purposes. You're responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account.

4. Subscriptions, billing & renewals

OpenVIP offers an auto-renewable subscription, OpenVIP Unlimited, with monthly and yearly options. A free trial may be offered to new users.

• Price & length are shown in the app before you purchase (currently $1.99/month or $19.99/year) and may vary by region.
• Payment is charged to your Apple ID account when you confirm the purchase.
• Auto-renewal: your subscription renews automatically for the same period unless you turn off auto-renew at least 24 hours before the end of the current period. Your Apple ID is charged for renewal within 24 hours before the period ends.
• Managing or cancelling: manage or cancel anytime in Settings → your Apple ID → Subscriptions after purchase.
• Free trial: any unused portion of a free trial is forfeited when you purchase a subscription, where applicable.
• Referral rewards: free subscription time earned through the referral program is promotional, has no cash value, and may be changed or discontinued.

Purchases are processed by Apple; refunds are handled by Apple under its terms.

5. Acceptable use & your responsibilities

You agree to use the Service only for lawful real estate purposes. In particular, you agree that you will:

• Provide any privacy notice required to your open-house guests, and obtain any consent required by law before contacting them — including express consent for automated text messages (TCPA) and compliance with email marketing laws (CAN-SPAM) — before enabling automated follow-ups;
• Not upload unlawful content, infringe others' rights, or send unsolicited or deceptive messages;
• Not attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service.

You are solely responsible for the content you upload and for the messages sent on your behalf to your leads.

6. Leads, content & integrations

Leads you capture belong to you. You retain ownership of the content you upload; you grant us a license to host and process it solely to provide the Service. When you connect a third-party integration (such as a CRM, Google Drive, or webhook), data you direct to it is governed by that third party's own terms. Property information shown in the app may come from third-party providers, is provided "as is," may be incomplete or inaccurate, and should be independently verified.

7. Intellectual property

OpenVIP, its software, and its branding are owned by us and our licensors and are protected by law. These Terms do not grant you any rights in our trademarks or brand without our prior written permission.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, TO THE FULLEST EXTENT PERMITTED BY LAW. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DATA WILL ALWAYS BE AVAILABLE.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OPENVIP WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM.

10. Termination

You may stop using the Service at any time and delete your account in the app. We may suspend or terminate access if you violate these Terms. Sections that by their nature should survive termination (including ownership, disclaimers, and limitation of liability) will survive.

11. Governing law

These Terms are governed by the laws of the State of Arizona, USA, without regard to its conflict-of-laws rules.

12. Apple App Store terms

You acknowledge that:

• These Terms are between you and OpenVIP only, not with Apple, and Apple is not responsible for the Service or its content.
• Your license to use the app is limited to Apple-branded devices you own or control, as permitted by the Apple Media Services Terms.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation.
• Apple is not responsible for addressing any claims relating to the app, including product-liability, legal/regulatory, or intellectual-property claims.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

13. Changes to these terms

We may update these Terms from time to time. When we make material changes, we'll update the "Last updated" date above. Your continued use of the Service after an update means you accept the revised Terms.

14. Text message program — OpenVIP Open House Follow-Ups

When an open-house guest gives express consent on an agent's OpenVIP kiosk, the hosting agent sends the guest follow-up text messages about the home they toured through OpenVIP (the "OpenVIP Open House Follow-Ups" program). Message frequency varies and is typically one to three messages per open-house visit. Message and data rates may apply. Reply STOP at any time to opt out; reply HELP for help, or contact support@openvip.app. Consent is not a condition of any purchase. The full opt-in flow is described at openvip.app/sms-consent, and how we handle your information is described in our Privacy Policy.

15. Contact us

Questions about these Terms? Email us at support@openvip.app.